Incident Management

Each retailer has thousands of incidents to deal with each year: theft, accidents, civil recovery issues or enforcing an ASBO just to name a few. It is therefore important to have appropriate processes in place to archive evidence in a court-admissible format - as well as the ability to track and manage the information easily. CCTV footage can be ‘mined’ for relevant evidence and then once multiple incidents have occurred, the progress of each civil recovery case can be tracked and stored on a centralised control panel. This makes identifying trends - such as having the same gang of criminals operating in an area – much easier.

Incident Management

Incident Management allows users to store theft and slip & fall incidents etc for up to 21 years. Once it is stored in the archive, it follows a strict procedure that complies with Police recommended digital data storage guidelines. This ensures all evidence are court admissible at all times. The stored data and be output as a PDF and other digital format so that they can be readily pass onto the police. Storing at a central place, it helps retailers to track the progress of each individual cases. And our advanced filter function helps retailers to identify trends and problems quickly.